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Aftersales & Maintenance Coordinator

£30,000 to £35,000
Job Type
3 Sep 2022
Aftersales & Maintenance Coordinator (Permanent). Fulham. £30,000-£35,000 + benefits. Overview: My client is a high-end residential contractor based in Fulham SW London, working for private clients and is also the construction arm of its associate property developing company. After Care/Maintenance: The After Care team is responsible for providing planned preventative maintenance in the form of tailored maintenance contracts to existing clients. They also carry out both urgent and non-urgent reactive call outs for existing clients, partnering with our chosen M & E contractor as this is not undertaken in house. To liaise with the London team regarding undertaking any works notified to them on the Spaceible App during the eight-week period after the sale of a property. Organise retention/defects works on behalf of the London team for their completed projects. Small Works: The Small Works team provides existing clients with the reassurance that if, in the future, they require any further work to refresh or make alterations to their home, they will be able to have access to our directly employed staff and database of reliable sub-contractors, who have worked with us for a number of years. This is a service that is only offered to our existing clients. In addition, the team undertake any works required at the end of the Defects Liability period of larger projects. After Care/Maintenance Co-ordinator job description: The purpose of the role is to administer the After Care/maintenance section. Other main duties are: Manage daily diary and job schedule for the Handyman. Manage and maintain reports from the Handyman & Sub-Contractors. Send estimates to clients, follow up and book in works. Produce breakdown of invoices and works carried out for small reactive works and all maintenance, pass to accounts to raise VAT invoice. Eight weeks prior to a main contract completion submit a Maintenance Checklist to the relevant Contract Manager so he and the Site Manager can enter the required information in order that a Planned Maintenance quotation can be prepared for the client. Liaise with sub contractors regarding maintenance on projects being completed. Obtain maintenance fees, negotiating if needed. Produce tailored maintenance packs for client properties in time for the Contract Manager to be able to take to the hand over meeting with him. Communicate with clients on maintenance packs sent, arranging contracts with clients and agreements with Sub-Contractors. Schedule annual maintenance, arranging visits and corresponding between client and Sub-Contractor. Send out orders for all works and maintenance. Office point of contact for planned preventative maintenance & all reactive calls from clients arranging call outs, urgent and non urgent as necessary Manage and respond effectively to all emails queries in the After Sales Inbox as well as own inbox. Track annual maintenance contracts, producing renewal letters and renewal packs. Make follow up calls once sent. Property management for client s rental properties, ensuring all LGC EIC and PAT tests are kept up to date. Ordering small materials and plant, recording on an Excel spread sheet for accounting purposes. Updating live report and programme with current workload. Checking retention schedule, updating on completion of projects. Sending out 1st & 2nd retention letters to clients, receiving defects lists from clients and arranging site visits for Contracts Manager. Updating defects list throughout programmed work, arranging Sub-contractors. Prepare monthly maintenance predictions. Manage Small Works men s time sheets and expenses. Sign off all maintenance invoices from Sub-contractor, querying any invoice issues with them directly. Call clients on completion of works/maintenance carried out to ensure customer satisfaction. If you are interested in this demanding and challenging permanent position, and you are within an easy commute of Fulham please contact Lee McCormack directly to discuss further
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  • Job Reference: 703441738-2
  • Date Posted: 3 September 2022
  • Recruiter: Inside Avenue Recruitment
    Inside Avenue Recruitment
  • Location: London
  • Salary: £30,000 to £35,000
  • Sector: Construction
  • Job Type: Permanent