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Customer Service Advisor

Mansfield Woodhouse, Nottinghamshire
Job Type
1 Sep 2022
JT Recruit are currently looking for Customer Service Advisors on behalf of our client in Mansfield Woodhouse on a permanent basis. This is a full time position working 37.5 hours per week, Monday to Friday 09:00am - 17:00pm with 30 minutes break. About the Role: Promptly answer customer support queries via telephone and email Listen to the customer to understand and address their needs Quickly learn the functions of the system to log in and respond to customer complaints Accurately record, log and update interactions with customers Keep sensitive information and financial records private and confidential Deal with any returns, faulty or damaged products and delayed deliveries Address customer questions about products and offer technical assistance Contribute to the business by increasing customer satisfaction Undertake full product training About you: Previous customer service experience Excellent telephone manner, with fantastic communication, listening and problem solving skills Able to work as part of a team as well as on your own initiative Ability to work under pressure in a fast-paced environment High level of accuracy and attention to detail Salary: £22,000 per annum To be considered for this role please contact Amy at the Mansfield branch or apply online with an up to date CV
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  • Job Reference: 701352746-2
  • Date Posted: 1 September 2022
  • Recruiter: JT Recruit
    JT Recruit
  • Location: Mansfield Woodhouse, Nottinghamshire
  • Salary: £22,000
  • Sector: Administration
  • Job Type: Permanent