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Customer Service Advisor

Saltcoats, Ayrshire
Remote Working
Remote Working
Job Type
3 Sep 2022
We're looking for people comfortable working in a Customer Service environment. Your package: It's our customer service teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including: Fantastic monthly bonus where you could earn around an additional £2000 per year! 31 days holiday including all bank holidays Discount and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards! Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance! What you'll be doing: Tailoring affordable repayment plans to help our customers on the road to financial recovery Handling inbound and dialler based outbound calls Providing exceptional customer service via telephoneWhat to expect when you join us: You'll spend up to 16 weeks in office for training Monday - Friday between 09:00 - 17:00. Once you're ready to go, you'll move onto our weekly shift patterns to ensure we're there to support our customers when they need us. We're open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm. Choose your hours - You have the option of a 35, 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week. You will work 1 in 3 Saturdays with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan. As this position is a financial role successful candidates will have to undergo a basic credit check and criminal background check
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  • Job Reference: 703441788-2
  • Date Posted: 3 September 2022
  • Recruiter: MANPOWER
  • Location: Saltcoats, Ayrshire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent