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Customer Service Representative (On-Site)

Location
Englewood, Colorado
Job Type
Permanent
Posted
21 Sep 2022
Description
: Principal Responsibilities/Objectives: 1) Respond to customer's (borrowers & lenders) needs for system support and training. -Maintains proficient knowledge of CU Direct connect products and services.

-Processes all Dealer (Seller) implementations accurately and efficiently. -Prepares appropriate documents to be mailed to dealers (sellers) and provides follow-up when applicable. -Provides technical support to dealer (seller) and sales reps for all CU Direct systems.

2) Set up and maintain accurate records in database. -Review new dealer (seller) due diligence documents to ensure contract compliance requirements. -Validates dealer implementation process.

-Communicates with dealer (seller) and sales reps as needed to ensure error free implementation. -Scan and maintain all dealer documents through CEM. -Processes routine requests from sales reps such as DocuSign envelopes, billing changes and contacts updates.

3) Maintain security and integrity controls of customer data for lending and Decisioning criteria. -Maintain security and integrity controls of dealer (seller) and credit union data changes as requested from client. 4) Provide field representative support and assist with various department projects, as needed.

-Support sales reps related to Back Office follow-up, special reports, letters or faxes to dealers. This position requires a lot of critical thinking Skills: Customer Service, Call Center, Financial Services, Credit Union, inbound calls, sales support, troubleshooting Top Skills Details: Customer Service, Call Center, Financial Services, Credit Union, inbound calls, sales support, troubleshooting Additional Skills & Qualifications: MUST HAVES: -1-2 years of experience in a call center environment -Willing to learn/eager to find a career -Strong written and oral communication skills -Be able to work in a team environment -GED or High School Diploma NICE TO HAVE: -Previous experience working in a dealership or financial institution -Previous experience in a credit union -Direct experience with auto loans is a plus Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.

Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.

com (% (see below) ) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position..

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Details

  • Job Reference: 717585371-2
  • Date Posted: 21 September 2022
  • Recruiter: Aston Carter
  • Location: Englewood, Colorado
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent