Deskside Support Engineer
Location: Leeds, United Kingdom
Are you customer driven and a team player, with an inquisitive outlook? Can you fault-find and resolve technical issues whilst building a rapport with customers and communicating effectively? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people, to take initiative and ownership of reported end-user problems and see them through to resolution? This is your world and your opportunity to transform it for the better.
We are looking for a Deskside Support engineer to join the Workplace Services team and deliver the best deskside support for our customer. Your role will involve supporting the Lowell campus in Leeds. You will be joining a team of engineers to deliver Incident and IMAC services to approximately 1300 users, based in the Lowell HQ building. As such, you will need to be a fast learner; able to receive technical instructions and respond in a confident manner to ensure any downtime is kept to a minimum. You will help manage the call queue, keeping tickets updated with latest actions and closing within SLA. This can then feed into creation of Knowledge Articles to identify first time fix opportunities and further service improvements.
- Good communication - ability to present yourself confidently with all levels of customer.
- Good diagnostic approach - methodical and considered
- Experience of fault-finding on both laptop and desktops
- Knowledge of Win10 build basics and installation/ uninstall of software
- Basic network skills - sufficient to troubleshoot connectivity issues.
- Time management- working to deadlines and able to prioritize tasks
- ServiceNow knowledge or experiance with similar ticket handling applications
- Quality control and attention to detail
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You .
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.