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Out of Hours Customer Service Advisor

£22,000 to £23,000
Job Type
2 Sep 2022
We are working with a Social Housing Provider who are looking for experienced Out of Hours Customer Services Advisors to join the team The Working Hours: Rota between 7am 11pm. There will also be the occasional nightshift and 1 in 3 weekend work required The Role You will be the first point of call for the organisations residents, and will respond to Housing, Repair, Emergency and Alarm based queries and emergencies with a can-do approach, ensuring the customers experience is at the heart of every point of contact. You will be part of a large team so plenty of training and support will be given. You will also work closely with other teams to ensure the right service is delivered. To be successful in this role you'll need to have: Previous experience from a similar role Excellent verbal communication, The ability to accept and effectively execute written and verbal instructions, High attention to detail, An ability to make effective resolutions under pressure, Strong written literacy Housing Association or Maintenance Contractor experience would be advantageous It is essential that you can drive and have access to a vehicle as due to the out of hours working times public transport isnt always running and you will not be able to access the office You will initially be office based whilst undergoing training for the first month but thereafter you can work on a hybrid basis To apply for this position, please submit your CV, or for more information contact the office and speak with Natasha Moore
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  • Job Reference: 702844307-2
  • Date Posted: 2 September 2022
  • Recruiter: Tristone Nash
    Tristone Nash
  • Location: Berkshire
  • Salary: £22,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent