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Receptionist/Aftersales Advisor

Abergele, Clwyd
Job Type
1 Sep 2022
Receptionist/Aftersales Advisor Location: Abergele, Conwy, LL22 7HT Salary: Competitive + OTE Bonus Contract: Full Time, Permanent Are you great with customers currently working in a customer service role or someone with good experience in the motor industry looking to take the next step in your career? As a company whose roots are firmly in the delivery of outstanding customer experience, this company believes in building long lasting relationships with its customers and employees based on trust and integrity. Working alongside a team of experienced professionals that are passionate about cars, motorhomes and caravans, our company is renowned for providing outstanding customer service levels. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans, our company has become one of the top performers for the brands we represent. Due to continued business growth and success, we are looking for a very talented, enthusiastic Aftersales Advisor/Dealership Receptionist to work in our busy multi-franchised aftersales department. About You: We are looking for a well organised person, with good numeracy, IT and literacy skills and with a positive, happy character always willing to go that extra mile for the benefit of the customer. The position requires someone with excellent communication and people skills who will be confident to call and build relationships with customers and colleagues alike to achieve the departments set targets for productivity, efficiency and customer satisfaction. Receptionist/Aftersales Advisor - The Ideal Candidate: • Be able to demonstrate a proven customer service background and the ability to work well in a team to improve and maintain customer satisfaction. • Having a good understanding of vehicle aftersales repairs and maintenance needs with previous franchise dealership experience being desirable, but not essential as training will be given. • Can learn quickly and is comfortable using different computers systems and Miscrosoft Teams • It is essential that you are an upbeat well organised person, with good numeracy, IT and literacy skills who is able to draft customer emails and letters to a high standard. • A good communicator who is comfortable in dealing directly with all customers, colleagues and organisations by phone, email and face to face. You will work closely with a team of experience professionals to control the flow of work through our workshop and sales showrooms. The department s main aim is to maximise the utilisation, productivity and efficiency KPI s of the Aftersales department whilst maintaining high standards of customer care, working within specific targets and budget guidelines. With the benefit of being a multi-franchised dealership you will have a wealth of management support from all our franchises so you can strive to continually improve the department s processes and profitability and your own professional development with a 'can do better attitude. Receptionist/Aftersales Advisor - Skills & Knowledge you will have/develop: • Product and promotional information (desirable) • Motor Vehicle specifications; understanding of vehicle layout, function, and location of parts • The retail motor industry and automotive systems generally • Approved and established procedures for conducting service, repairs, and MOT (if applicable) • Vehicle problems, repair and warranty procedure • Quality control inspections and general procedures • Manufacturer operating standards • In-house computer systems • Competitor s service and pricing structure • National and European regulations, restrictions and legislation relevant to the motor industry • Appropriate customer handling techniques • Safety policies and procedures • Invoicing, billing and completion of job instruction cards • An understanding of monetary transactions • Use of general office equipment What we offer you! • Free on-site Parking • A very competitive salary! • Competitive and achievable OTE Bonus • Incentive scheme for up sell work • Overtime available to boost P60 earnings potential where applicable It would be great if you had experience in the following: Service Receptionist, Service Advisor, Parts Advisor, Receptionist, Customer Service It would be great if you had experience in the following: Customer Service, Admin, Administration, Administrator, Receptionist, Aftersales, After Sales, Service Advisor, Service Adviser, Vehicle Administrator If you feel you have the skills and experience to be successful within this role, click on APPLY today! No agencies please
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  • Job Reference: 701354652-2
  • Date Posted: 1 September 2022
  • Recruiter: Threeways Garage
    Threeways Garage
  • Location: Abergele, Clwyd
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent