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Sea Logistics Customer Care Export Specialist

Location
New York
Job Type
Permanent
Posted
1 Sep 2022
If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Customer Care Specialist. This is an excellent opportunity to join our Sea Logistics team.

Your Role

As the Sea Logistics Customer Care Specialist you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

  • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction, and shipment Management Qualification and entry of Customer orders into Operational process.
  • Complaint Management and support Customer Development & Maintenance.
  • Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer
    experience and profit Maximization - avoid additional costs & expenses due to internal service failure.
  • Financial Excellence & Development and quotation Management: Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment).
  • Customer onboarding: Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile), Customer Data Management: Maintenance and integration of customer data in the Kuehne+Nagel Systems, and Customer Relationship Management: Knowledge Exchange with Sales.
  • Establishing and building Customer relationships (Sales support), reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems), and Care & Follow up on first orders & document Customer Feedback.

Your Skills and Experiences

  • High School Degree / Diploma.
  • Bachelors/First University Degree: Supply Chain Management.
  • 2 years of  Sea Logistics Experience.
  • 2 years of  Customer Service Experience.
  • 2 years of  Industry Experience.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
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Details

  • Job Reference: 701331058-2
  • Date Posted: 1 September 2022
  • Recruiter: Kuehne Nagel
  • Location: New York
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent