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Service Delivery Manager

Remote Working
Remote Working
£60,000 to £65,000
Job Type
2 Sep 2022
An excellent opportunity to join a growing Managed Service Provider in a pivotal role as Service Delivery Manager. You can essentially create and own the service delivery function within the business. You'll work at the meeting point between the customers, technical teams and sales, to ensure that service delivery is in line with contractual requirements, measure performance, ensure customer satisfaction and support the sales teams in identifying and taking upsell and cross sell opportunities. This is a great opportunity for someone with good Service Delivery to join a company where you can have a real impact: you'll own your function, and the work you do will be critical to the company's continued growth. If you want to get stuck in, take responsibility and work with the senior management and ownership of a business to define your role and see the impact you have, this is the ideal place to do it. You'll need to have worked in a third party provider before, in a customer facing role - either a vendor or an MSP or consultancy - and you'll have experience of taking commercial responsibility for contracts, dealing with escalations and incidents, and carrying out service reviews and customer reviews. Knowledge of cloud infrastructure, Office365 and related technologies will be important to support your understanding of customer needs but this isn't a technical role: you'll be responsible for the success of customer relationships with the organisation across the whole organisation, as well as bringing process and structure to the way the company engages with its customers. The role is a hybrid one, based out of the company's office in London Bridge; there is a great deal of flexibility to work from home several days a week but being in the office to see clients is an important aspect of the role. The role will pay around £60-65K. For more details please contact Justin Sleep with a copy of your resume
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  • Job Reference: 702848279-2
  • Date Posted: 2 September 2022
  • Recruiter: Vocative Consulting
    Vocative Consulting
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £60,000 to £65,000
  • Sector: I.T. & Communications
  • Job Type: Permanent