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Travel Consultant

Derby, Derbyshire
Remote Working
Remote Working
Job Type
2 Sep 2022
We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are looking for people who has a passion in travel to join the Travel Consultant team having experienced a spike in demand after the pandemic. As a Travel Consultants you will talk passionately about the products and offer a wealth of knowledge and experience to guide our customers into choosing a holiday that's perfect for them. Responsibilities Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email Identifying customer needs and matching them to a suitable product Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout Receive inbound calls from our customers and continue to own the relationship with those customers Make outbound calls to customers to follow up on potential bookings Updating our internal systems with accurate and crucial information Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customerWhat you will need Previous experience within a Sales role in the Travel Industry is essential Ability to work in a fast paced environment with the ability to prioritise own workload Excellent communicator both verbal and written with good attention to detail A good team player whilst able to work on own initiative Problem solving abilities with a pro-active approach and a positive attitude Good IT skillsThings you need to know Remote working Salary £21,500 + commission There are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are usually one in every three weekends (sometimes one in every two weekends)Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone
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  • Job Reference: 702844112-2
  • Date Posted: 2 September 2022
  • Recruiter: Randstad Business Support
    Randstad Business Support
  • Location: Derby, Derbyshire
  • Remote Working: Some remote working possible
  • Salary: £21,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent